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CUSTOMER SERVICE

The Finish by DJBENNETT Customer Service Pro Desk:


The mission of our Customer Service Pro Desk is to provide the highest level of service and technical product knowledge to our customers for all their sports apparel and gear needs. Ultimately, our goal is to provide you with superior product and gear that fits well and helps enhance your performance, whether you are an elite athlete or weekend warrior. We are committed to providing prompt service in a professional and positive manner at all times.


CONTACT US:


If you have any queries or comments about our company, our products or our site, please contact us by calling us locally at 202-524-4488 or you may also reach us through our "Contact Us Form" found here or via email at info@DJBENNETT.com.


TRACKING YOUR ORDER:


To assist you in tracking your order, a shipping confirmation will be emailed to you as soon as your purchase is shipped.


FREQUENTLY ASKED QUESTIONS:


Q: Where do you ship?


A: We ship worldwide and will work with you to secure the lowest costs possible. Please note that all duties, taxes, tariffs, transportation fees, or other costs incurred as a result of international shipping will be the sole responsibility of the recipient.


Q: What are your shipping rates?


A: Shipping rates are calculated based on order weight and shipping method, and will be determined once you have entered your shipping destination at Checkout. Standard shipping will have your order to you within 2-7 business days depending on your location. Orders shipped to Asia Pacific, Latin America and the Caribbean, Europe, Middle East and Africa will take 10-20 business days depending on the country and method of shipping. For international orders, the customer is responsible for any additional taxes, duties, transportation fees, or other costs or fees incurred. An estimate of these costs can be provided upon request.


Note: You can also select expedited shipping options through Fed Ex.


Q: What is The Finish's return policy?


A: All sales on The Finish are final. We are not accepting returns or exchanges at this time.


Click here to see our full Returns policy.


Q: How are taxes applied?


A: Prices displayed on the website are exclusive of taxes. Sales taxes are calculated and displayed on your entire order when you check out, and are provided on the order summary emailed to you on purchase. If you are shipping to the United States, sales tax will only be charged on orders shipped to Washington, D.C. DJBENNETT is not responsible for paying any additional local taxes to states such as Use Tax or international tariffs or fees.


Q: Can products containing animal parts be shipped internationally?


A: Yes. However, international shipments of products containing animal parts regulated by the U.S. Fish & Wildlife Department must be inspected and are subject to a $93 inspection fee charged by the U.S. Fish & Wildlife Department. This fee will be charged to the customer in addition to any applicable shipping fees, duties, taxes, tariffs, or transportation fees. Products containing the following animals DO NOT require inspection: goat, camel, European rabbit, cattle, pig, sheep, ferret, alpaca, chicken, turkey, water buffalo, and pea fowl. Any other animal product requires inspection. Please contact our customer service department for more information.